Welcome to Kalai Masala. By accessing or using our website, products, or services, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.
These Terms apply to all users of our website.
1. Use of Website
You must be at least 18 years old to place an order.
You agree not to use this website for any unlawful or fraudulent activity.
Kalai Masala reserves the right to modify, update, or discontinue any part of the website at any time.
2. Product Information
We sell freshly packed masalas, spices, and related products.
All images are for representation only; actual product color/texture may vary.
Prices, product descriptions, and availability may change without notice.
3. Orders & Payments
All orders placed through our website are subject to acceptance and availability.
Once an order is confirmed, you will receive an email/WhatsApp confirmation.
We reserve the right to cancel or refuse any order due to stock issues, incorrect information, or suspicious activity.
Payments must be made using approved payment methods displayed at checkout (UPI, online payment, etc.).
4. Shipping & Delivery
We process and ship orders within the time frame mentioned in our Shipping Policy.
Delivery times are estimates and may vary based on courier delays, holidays, or your location.
Kalai Masala is not responsible for delays caused by courier companies, weather, festivals, or force majeure events.
5. Returns, Refunds & Exchanges
Our Refund & Return Policy applies to all purchases.
We accept returns only for unused, unopened, and original condition products.
Refunds are subject to inspection and approval.
Sale items and opened food products cannot be returned.
6. Cancellation Policy
Orders can be cancelled only before they are packed or shipped.
Once shipped, orders cannot be cancelled or modified.
To request a cancellation, contact us immediately at mail@kalaimasala.com or +91-9677199367.
7. Pricing & Taxes
All prices listed on the website are inclusive of applicable taxes, unless stated otherwise.
Shipping charges, if any, will be shown at checkout.
Prices may change without prior notice.
8. Intellectual Property
All text, images, logos, graphics, and content on this website are the property of Kalai Masala.
Copying, distributing, or using our content without permission is prohibited.
9. Limitation of Liability
Kalai Masala is not responsible for:
Any allergic reactions or side effects caused by ingredients
Incorrect usage of the product
Delays in delivery due to courier issues
Losses or damages caused by misuse of the website or products
Our total liability is limited to the amount paid for the product.
10. Privacy & Data Protection
Your personal information is handled according to our Privacy Policy.
We do not sell or share your data with third parties except for courier/shipping purposes.
11. Governing Law
These Terms & Conditions are governed by the laws of India. Any disputes will be handled in the courts of Tamil Nadu (or your state—tell me if you prefer another).
