Kalai Masala (“we”, “our”, “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.
By using our website, you agree to the terms described in this Privacy Policy.
1. Information We Collect
a) Personal Information
When you purchase or interact on our website, we may collect:
Name
Phone number
Email address
Billing & shipping address
Payment details (processed securely by payment gateways)
b) Automatically Collected Information
When you browse our site, we may collect:
IP address
Browser type & version
Device information
Pages visited
Cookies & analytic data
c) Optional Information
If you contact us (email/WhatsApp), we may collect additional information you provide.
2. How We Use Your Information
We use your information to:
Process and deliver your orders
Communicate order updates via email or WhatsApp
Improve website performance and user experience
Respond to customer support queries
Prevent fraud or unauthorized transactions
Send promotional offers (only if you subscribe)
3. Sharing Your Information
We do not sell or trade your personal information.
We may share your data only with:
Delivery/Courier partners (for shipping your order)
Payment gateways (for secure billing)
Analytics tools like Google Analytics
Service providers who assist in website functionality
All partners are bound to protect your data.
4. Cookies
Our website uses cookies to:
Improve website speed
Remember your preferences
Analyze site performance
Track cart and checkout activity
You can disable cookies in your browser settings if you prefer.
5. Payment Security
We do not store your card, UPI, or banking details. All payments are processed securely through certified third-party payment gateways (Razorpay, Paytm, etc.).
6. Data Protection
We take strong measures to protect your data:
SSL encryption
Secure servers
Limited access to personal data
Regular security monitoring
However, no online system is 100% secure — users share information at their own risk.
7. Third-Party Links
Our website may contain links to other sites. We are not responsible for the content or privacy practices of external websites.
8. Children’s Privacy
We do not knowingly collect data from anyone under 18 years of age.
