All orders are freshly packed and processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Duration
We aim to deliver your products as quickly as possible:
Tamil Nadu & Nearby States: 2–5 business days
Rest of India: 4–7 business days
Delivery times may vary depending on your location, courier availability, and external factors.
Shipping Charges
Shipping fees will be calculated at checkout based on your delivery location and order weight.
Free shipping may be available during promotional offers or for specific order values.
Fresh Packaging Guarantee
All Kalai Masala products are packed fresh before dispatch to ensure:
Maximum aroma
Long-lasting freshness
Safe & hygienic packaging
Order Tracking
Once your order is shipped, you will receive:
A tracking link
Courier details
Estimated delivery date
You can track your order anytime using the link provided.
Incorrect Address Policy
Please ensure your address and phone number are correct. If the order returns due to an incorrect address, redelivery charges may apply.
Delivery Delays
Delivery may be delayed due to:
Weather conditions
Festivals / holidays
Courier service delays
Remote area delivery
We will always try to minimize delays and keep you updated.
Damaged or Missing Items
If your order arrives:
Damaged
Leaking
Incorrect
Missing items
Please contact us within 48 hours with:
Order ID
Photos of the product and packaging
We will provide a replacement or solution immediately.
Shipping for Returns / Exchanges
If your return is approved:
We will provide the return address
Customer must ship the item back
Return shipping charges are non-refundable (unless it’s our mistake)
